Collaborative Client
Project -- English 308, Technical Writing, Spring 2001
Due dates:
Goals:
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To give you practice in completing technical
writing projects in collaborative groups
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To give you practice in consulting with a client
with real-world needs
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To give you experience with writing and editing
practical documents
Description (with thanks to Dr. Eubanks):
As the syllabus indicates, you will be doing
a "client project" in the next few weeks. You will form groups of
up to four to offer your writing or editorial services to a client.
Working for free, you will revise an existing document or create a new
document. The document could be a proposal, article, report, brochure,
newsletter, web page, instructions, manual, or whatever your client needs.
Finding a project might seem difficult, but
most clients will be happy to see you, will have work that needs to be
done but no time to do it, and will want to help you with your education.
Suggestions for finding clients:
-
Consider working for a business or organization
with which you already have some contact. You probably have quite
a large number of casual dealings with small businesses, not-for-profit
organizations, NIU departments, community groups, and the like. They’re
all potential clients.
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Talk to receptionists and secretaries.
They’re often the key
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Make a good impression, even when the contact
is casual. Remember, whatever you’re "selling," the first thing you
sell is yourself. Dress nicely. Stand up straight. Speak
up. Be polite.
-
Make suggestions. Sometimes potential clients
will need time to think of a good project. You can speed up the process
by saying, "We can do brochures, pamphlets, instructions, training guides
. . . ."
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Don’t press for an answer on the spot.
That usually forces a potential client to say no. But do follow up
cold calls in a couple of days. Politely inquire whether the potential
client has found something for you to do.
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Start now! You need to have a project proposal
memo ready for me on April 3.
One small warning: I reserve the right to redirect
your group if your client project seems to involve serious liabilities.
For example, safety manuals for heavy machinery can have legal ramifications.
You want to avoid that kind of thing.
Project Proposal,
due April 3rd
In a one page memo to me, include the following:
-
A header with your names, the subject, and the
date
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A short introduction describing the client, purpose,
audience, and subject of the project
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Based on your client's needs, identify in as
much detail as you can what the focus and objectives of your project will
be
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Identify (generally) the research sources/methods
you plan to use to complete this project. For example, do you anticipate
conducting interviews? surfing the web? doing usability studies? sending
out a survey? relying on journal articles and other research in print?
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A second paragraph (which could contain a bulleted
or numbered list)
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Identify a plan of action for completing this
project
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Indicate how the tasks will be divided among
group members
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Rough out a time line for accomplishing the tasks
you have identified at this point
For more suggestions about proposals, see Markel,
Chapter 17.
Progress Report,
due April 10th
In a one page memo to me, include the following
-
A header with your names, the subject, and the
date
-
A short introduction describing the client, purpose,
audience, and subject of the project, including
-
A brief (a few sentences) overview of your project
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The sources that you checked in the library or
on the Internet, and/ or information from interviews and questionnaires
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The first section of the body of your progress
report, "Work Completed," will indicate the actual amount of work done
through April 10. Be very specific here; in addition to indicating who
did what, include:
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Meeting and subjects discussed with clients
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Names of databases checked people interviewed
or surveyed
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Number of articles looked up
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Amount of writing completed
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The next section, "Work Remaining," will indicate
all tasks still left to be done--both big and small
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List the tasks in the order you intend to complete
them with an indication of who will do them
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Indicate the deadlines that the you will use
to keep the remainder of the project on schedule
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The final section, "Assessment of Progress" should
be your candid evaluation of the progress to date:
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Are you expecting to find more sources, or have
you already decided on a definitive set of sources?
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What difficulties have you experienced during
the research and webbing?
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What remedies have you taken to overcome those
difficulties?
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How well is your group working together and what
can you do to improve its work?
For more suggestions about progress reports,
see Markel, Chapter 18, pp. 524-532.
Final Report, due
April 24th
In a one page memo to me, include the following
-
A header with your names, the subject, and the
date
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A short introduction of the client and project,
including
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A brief overview of what you accomplished in
this project, including the methods you used
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A description of special features of the final
document that indicate that you have applied what you have learned in this
class
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A second paragraph summing up what you learned
about technical writing
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by working with a client and
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by working collaboratively