First Version of Bad-News Memo:

 

To: Woods Dealers

Attention: Service Manager

From: Woods Technical Service

Subject: Woods Brush Bull 72 Cutters only Serial # 812006 thru 817938

 

Due to a manufacturing error of the Brush Bull 72 blade carrier assembly part # 57192, we have found in some cases the blades will hang below the side skid of the cutter.  This condition will allow the blades to contact the ground during operation resulting in bent blades and/or possible damage to the cutter.  Our records indicate you have received one or more of the affected units.  We strongly recommend you inspect all Brush Bull 72’s you have retailed or still have in your dealer inventory that fall within the serial # range listed above.

 

Printed on the backside of this Bulletin you will find the instructions for a simple visual inspection for determining the correct blade location.  Once you have identified those units with improper blade location please contact Woods Technical Service to place your replacement blade carrier orders.  When performing the repair, please refer to the Woods Brush Bull Operators Manual carrier assembly.  Once the work has been completed please file a warranty claim for reimbursement for parts, labor and freight.  There will be a 1-hour labor allowance for each unit.

 

We apologize for any inconvenience this may have caused and ask for prompt assistance in correcting this matter.  If you have any questions please call Woods Technical Service @ 1-800-319-6637

 

Regards,

XXX X. XXXXXX

Product Service & Training Manager

 

 

Second Version:

 

To: Woods Dealers

Attention: Service Manager

From: Woods Technical Service

Subject: Woods Brush Bull 72 Cutters, Serial # 812006 through 817938 only

 

A manufacturing error has been discovered in Brush Bull 72 blade carrier assemblies (PN57192) that fall within the serial number range listed above.  These blades may hang below the side skid of the cutter, causing them to contact the ground during operation.  The blades may then become bent and possibly damage the cutter.

 

Our records indicate that you have received one or more of the affected units.  We strongly recommend that you inspect all Brush Bull 72 cutters you have retailed or still have in your dealer inventory that fall within this serial number range.

 

To correct the problem, follow these five steps:

  1. Perform a simple visual blade inspection, using the instructions on the back of this letter.
  2. Identify the units with improper blade position.
  3. Contact Woods Technical Service @ 1-800-319-6637 to order your replacement blade carrier assemblies.
  4. Remove and replace the blade carrier assembly on each affected unit, following procedures in the Woods Brush Bull Operator’s manual (MAN0050), pages 30-31.
  5. File a warranty claim for parts, labor, and freight reimbursement, which includes a 1-hour labor allowance for each unit.

 

We apologize for any inconvenience this may have caused and ask you to respond promptly so that we can correct this matter.  If you have any questions, please call Woods Technical Service @ 1-800-319-6637.

 

 

Regards,

XXX X. XXXXXX

Product Service & Training Manager